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Essentials and Virtualized Essentials - IBM ServicePac

The Essentials ServicePac® offering provides three-year 24x7x4-hour response hardware warranty upgrade, including three-year Remote Technical Software Support for clients running Microsoft® Windows® and Linux® (Red Hat and SUSE) operating systems. IBM® Systems Director support is also included.

The Virtualized Essentials ServicePac offering provides three-year 24x7x4-hour response hardware warranty upgrade, including three-year Remote Technical Software Support for clients running in a Virtualized Environment. VMware, Microsoft Windows, Microsoft Applications, Red Hat Enterprise Linux, SUSE Enterprise Linux and IBM Systems Director are all supported. Other Virtualization products are also included. For more information on the full list of supported products, refer to the IBM Supported products list relating to this offering.

These Warranty Upgrade and Support Line combination offerings are offered within a single part number for ease of sale with IBM System x® servers.

ServicePac offerings are available through the same IBM Business Partners who sell the related IBM hardware. With this ServicePac offer, you get an upgrade solution and Software Support at the same time you purchase the IBM machine. The number of unique ServicePac offerings are kept to a minimum, and each part number supports a range of machine types. To select the correct ServicePac offering for a particular machine type, a Selection Guide is available with a complete list of machine types for cross-reference. Alternatively, additional ServicePac offerings information and prices can be found at   https://www-304.ibm.com/sales/gss/download/spst/servicepac/extProductSelectorWWW.do

ServicePac offerings can be ordered by part number through SAP in the same way other IBM products are ordered. The simple registration process ensures fast and efficient coverage. To be eligible for service, a ServicePac offering must be purchased within 30 days of the purchase of the machine type to which it applies. A ServicePac offering must be registered within 15 days of purchase by completing the ServicePac online registration at   http://www.ibm.com/servicepac

Source:    IBM Announcement Letters