X4LIVE

ServicePac Enhanced

The VMware ServicePac is designed to provide a ‘one stop shop’ for customers investing in VMware on System x servers by not only providing support on the VMware product but support on the Microsoft and Linux Operating Systems within the VMware partitions and IBM Director.

Support for the solution

• not just the product: Provision of software support from a single support organisation which supports the solution that is being implemented at the client rather than individual product support
• Customers do not have to contract separately for VMware / Microsoft / Linux and Director support just because….
  Microsoft don’t support VMware, IBM Director or Linux combined
  VMware don’t support Microsoft or Linux Operating Systems or IBM Director
  Linux vendors don’t support Microsoft and VMware Operating Systems or IBM Director
• Consistent, high quality technical support for clients VMware environment even if that includes a mixed environment of Microsoft Windows and Linux partitions….
• Problem ownership is retained by the Support Line delivery teams even if the problem has been sent to various 3rd parties for resolution.

Enhanced ServicePac 9x5 options - 1 Year

• 46D3512 (1 x 2 socket) 
• 46D3513 (1 x 4 socket) 
• 46D3514 (1 x 8 socket) 
• 46D3516 (1 x BCenter)

Enhanced ServicePac 9x5 options - 3 Year

• 46D3516 (1 x 2 socket)
• 46D3517 (1 x 4 socket)
• 46D3518 (1 x 8 socket)
• 46D3519 (1 x BCenter)

Enhanced ServicePac 24x7 options - 1 Year

• 12X6780 (1 x 2 socket)
• 12X6781 (1 x 4 socket)
• 12X6782 (1 x 8 socket)
• 12X6783 (1 x BCenter)

Enhanced ServicePac 24x7 options - 3 Year

• 12X6784 (1 x 2 socket)
• 12X6785 (1 x 4 socket)
• 12X6786 (1 x 8 socket)
• 12X6787 (1 x BCenter)

ServicePac Platinum

ServicePac Platinum

• For customers using VMware in production and have other support contracts for the Operating System
• Available in the U.S. and in NE&SW Europe IOT
• Parity support with VMware‘s own „Platinum“ Support Offering with comparable scope and pricing
• Limited to VMware products only (no guest OS or IBM Director support)

Platinum ServicePac 24x7 options - 1 Year Platinum 

• Foundation - 51J8575 (per 2 socket)
• Standard - 51J8576 (per 2 socket)
• Enterprise - 51J8577 (per 2 socket)

Platinum ServicePac 24x7 options - 3 Year Platinum 

• Foundation - 51J8578 (per 2 socket)
• Standard - 51J8579 (per 2 socket)
• Enterprise - 51J8580 (per 2 socket)

ServicePac Gold

ServicePac Gold

• The low cost, entry level for customers who are testing or evaluating VMware
• Available in NE&SW Europe IOT
• Parity support with VMware‘s own „Gold“ Support Offering with comparable scope and pricing.
• Limited to VMware products only (no guest OS or IBM Director support)
• Limited to standard business hours support

Gold ServicePac 9x5 options - 1 Year Gold 

• Foundation - 51J8569 (per 2 socket)
• Standard - 51J8570 (per 2 socket)
• Enterprise - 51J8571 (per 2 socket)

Gold ServicePac 9x5 options - 3 Year Gold 

• Foundation - 51J8572 (per 2 socket)
• Standard - 51J8573 (per 2 socket)
• Enterprise - 51J8574 (per 2 socket)